Support
How to get help with CLIP and CBE, and how to contact us if you are considering CLIP.
CLIP supports your high-performance and scientific computing on CBE. Choose the route that matches your situation.
For account holders
Open a ticket in the HPC Servicedesk for problems, questions, and requests. To help the team respond quickly, include the job ID, the time of the problem, and the exact error message.
Open an HPC Servicedesk ticket- Troubleshooting: check common access, job, software, and storage problems on the CBE troubleshooting and support page before you open a ticket.
- Training: the VBCF HPC training track covers cluster fundamentals and container technologies. See Trainings for all courses.
- Maintenance and service changes: we announce maintenance and service changes by email and in the scientific computing chat. If you have a question about them, ask through the HPC Servicedesk.
For prospective users
Email contact@clip.science with:
- Your institutional affiliation and your research group or lab.
- A short description of your use case.
- A rough idea of the computing resources you expect to need, for example whether your work needs GPUs.
See Access for eligibility and the request route, and where CLIP fits to compare CLIP with your workstation and MUSICA.
Contact details
- Email: contact@clip.science
- Address: CLIP, Dr.-Bohr-Gasse 3, 1030 Wien
- HPC Servicedesk hours: Monday to Friday, 9:00–17:00
Further resources
- Documentation: key CBE tasks and the documentation portal.